Welcome to PianoCloud!

We’re excited to have you join our learning community.

These Terms explain how our platform works, what you can expect from us, and what we ask from you in return.

If anything is unclear, don't hesitate to reach out—we’re here to help!

1. About Us

At PianoCloud, we are dedicated to helping you grow and develop as a confident, independent musician.

Here’s some important info about us:

• Company Name: PianoCloud

• Registered Address: Bartle House, Oxford Court, Manchester, M2 3WQ 

• Email: Play@PianoCloud.uk

• Phone: 0161 706 0234 

2. Our Services

We provide an in-depth piano curriculum with digital learning resources from our platform (the “PianoCloud Hub”).

Our goal is to support you on your learning journey and boost your musical confidence.

While we do our best to help you succeed, please note we can’t guarantee specific academic results.

3. Subscription Plans

We offer three annual subscription tiers:

• Club:         £15/month
• Academy: £25/month
• 1-1:            £45/month

Each plan offers different features, and you can find all the details on our website.

4. Payments

Your subscription is billed monthly in advance on the 1st of each month.

Your subscription will automatically renew unless you choose to cancel.

If a payment fails, we’ll do our best to contact you and help resolve the issue.

Your access may be paused until the payment is processed.

5. 14-Day Cooling-Off Period

You have the right to cancel within 14 days of signing up.

If you choose to access the PianoCloud Hub right away, you’re requesting immediate access to the content.

By doing so, you acknowledge that you lose the right to cancel once access begins.

6. Cancelling Your Subscription

You can cancel your subscription at any time through your account settings or by contacting us.

Your access will continue until the end of your current billing period.

We don’t offer partial refunds for unused time, but we want to make it easy for you to manage your plan.

Please note that there is a £10 admin fee for new and reactivated enrolments.

7. Parental Responsibility & Safeguarding

For students under 18, a parent or legal guardian must:

• Create and manage the account
• Supervise the student’s use of the platform
• Keep login details secure
• Be the primary point of contact

To keep the learning environment safe, we restrict communication to only the registered Parent/fee-payer’s email on account.

We are committed to safeguarding and may restrict access if we have any concerns about safety or appropriate use.

8. Using Our Platform (Acceptable Use)

We want the Hub to be a positive space for everyone. By using our platform, you agree not to:

• Share your login details
• Let others use your account
• Copy or distribute course materials
• Use our content to create competing services
• Engage in any harmful, disruptive, or unlawful behaviour

We believe in kindness and respect, so let’s keep it a supportive space!

9. Course Content & Ownership

All course content belongs to us. You’re welcome to use it for your personal learning, but please don’t copy, share, or resell it. We appreciate your respect for our intellectual property!

10. Account Suspension or Closure

We may suspend or close accounts if:

• Payments are missed
• These Terms are breached
• There is suspected misuse or unauthorized access
• Behaviour is inappropriate or harmful

If we need to take action, we’ll aim to communicate clearly and fairly.

11. Service Availability

We strive to provide uninterrupted access, but sometimes there may be:

• Maintenance updates

• Technical issues

• Device compatibility challenges

We appreciate your patience during these times and will do our best to keep you informed.

12. Device Compatibility

The PianoCloud Hub works best on tablets and computers, but mobile phones are supported as well.

Please note that some pages may not display perfectly on smaller screens.

13. Course Updates

We regularly update our materials to keep things fresh and provide the best possible learning experience for you.

14. Liability

We’re committed to delivering our service with care and skill.

However, where legally allowed, our total liability is limited to the amount you’ve paid us in the last 12 months.

This doesn’t affect your legal rights!

15. Your Data

We take your privacy seriously and handle your data in line with UK data protection laws.

Please see our Privacy Policy for full details.

16. Changes to These Terms

We may update these Terms from time to time.

If we do, we’ll make sure the latest version is available on our website, so you’ll always know what’s up to date.

17. Legal Stuff

These Terms are governed by the laws of England and Wales.

Thank you for choosing to learn with us! We’re here to support you every step of the way.